From scan-to-buy to reconciliation, one system runs it all
Customers, merchants and operators each get their own app or console. Orders, payments, inventory, machines and after-sales flow through one system, with every step on record.
Everyone sees only what they manage
Customer storefront
Scan the QR code on the machine to order, no app download needed. Track orders and shipping, and request refunds.
Merchant Console (web)
Manage products, machines, inventory, orders, members and finances, and design your own store pages.
Merchant Assistant (mobile)
Restock, count inventory and handle orders and after-sales on site, and check today's business anytime.
Operator Console (web)
Onboard and manage merchants, manage machines, plans and apps, and serve your merchants.
Operator Assistant (mobile)
Handle merchant applications, machine issues and service tickets from your phone.
Your own brand
Stores and the Merchant Assistant are published under the operator's own brand and domain, in Simplified Chinese, Traditional Chinese, English, Japanese and Korean.
From scan to close in four steps
- 1
Scan
The customer scans the QR code on the capsule bin and sees the product and price.
- 2
Pay
Pay with WeChat Pay or Alipay. The money goes straight to the merchant's own account.
- 3
Play or ship
The customer plays right away, or chooses home delivery shipped from the merchant's warehouse.
- 4
Close
Dispense results, shipments and refunds are all recorded, and exceptions go straight into a handling queue.
Fewer mistakes, and clear answers when something goes wrong
No double-selling the last item
Prices are calculated by the system and stock is reserved at checkout. If several people scan for the last item, only one can buy it.
No duplicate dispensing
Each dispense command runs only once. Network timeouts never trigger automatic resends, and unclear results go to a person to confirm.
Restocking and counts
Bin and warehouse stock are tracked separately. Restocks, counts and transfers are all recorded, so stock differences are easy to trace.
After-sales with an owner
Refunds are handled based on evidence, and unclear cases go to manual review. Every case has an owner and a deadline.
See the system in action
We will walk you through the full flow: customer ordering, merchant operations and operator management.